Our cleaners our the most important asset for our locally owned business. We’d love to hear about how excellent their service was. Please leave a review for your cleaner on Yelp, Google, Thumbtack, etc. and mention them by name so we can reward them!
We love your enthusiasm! Please go to our booking and let us know if you have any questions in the chat box below. We can’t wait to serve you.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website. Don’t forget to sign up for recurring service in order to receive a discount. Biweekly is our most popular option.
If you’re within the Seattle City Limits, absolutely. If you’re close by, get in touch with us and we can try to accommodate your needs.
Manage Your Account
Thank you for your loyalty to Lemonly! Please login and make any changes you need. Contact us if you have any questions.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
If you would like to make changes to your password, service address, saved credit card information, or anything else in your account please login at https://lemonly.launch27.com/login/. You can access your profile by clicking the drop down on the top right of the website.
Pricing & Policies
Just log in to your account and cancel the appointment you no longer want. You will not receive the recurring cleaning service discount on your next appointment.
Yes, we offer a 100% Satisfaction Guarantee! If you are not satisfied we will come back within seven days of your appointment and make it right. Our goal is to make you a happy customer.
Yes we do. We always bring our own green and eco-friendly cleaning supplies. If you would like us to use your cleaning supplies just let us know and we will accommodate your needs!
You can apply a discount code to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
The two hour window is our arrival range to deal with the unpredictability of traffic, parking, and other surprises. If you have a need for a specific time please get in touch and we will work to accommodate your needs.
Trust & Safety
We will always send the same cleaners for your recurring service, except for when they need some occasional R&R themselves! Our trusted cleaning professionals will come to your home in a team of at least two.
For the first appointment, we would love if you introduce us to your pet. We are pet friendly and want to make ALL of your family members happy. If you are unable to introduce us to your pet, please make sure to let us know if there is anything we should be aware of (i.e. “Fido loves his belly rubbed! I hope you don’t mind getting licked in the face.” or, “Paws is a bit nervous and will hangout in the bedroom, just ignore her.”
Options include leaving a key under the mat and asking the house cleaner to leave it inside when they’re done, granting access via a keypad or choosing to be home during the cleaning. The most important thing is you are comfortable with how you choose to give us access to your home. Our cleaning professionals pass a thorough background check and can be trusted.
Yes we do. We run a detailed background check on all applicants as the last step in our pre-screening process.
All of our homekeepers are interviewed and pass a rigorous background check. A small portion of the people that apply end up working as a Lemonly certified cleaner.